FAQs

FAQs

FAQS

Sale of Goods


 

What terms and conditions apply to the sale of the goods?

 

Please follow this Link to our Full Terms and Conditions.

 

Can I backorder any out of stock item?

 

My Auto Parts only lists items that we have in stock, but we are constantly bringing in new product that may be in stock but not online yet. If you cannot find a product on our website, please contact us by email parts@myautoparts.com.au and we will see if its available for you.

Delivery 


 

Do you offer pick up?

 

Currently we do not offer pick up services. For any questions regarding freight options, please call (07) 3865 8887.

 

What will be the cost of shipping?

 

Standard Postage is free for items to regional and metro Australian locations. Some remote areas are excluded, and shipping will be calculated at checkout. My Auto Parts reserves the right to not ship items for free due to errors in product listing and if this happens, we will contact the buyer to work out a solution. There is an option for some parts to have express postage applied. Express post is the priority service of Australia Post and usually is 1-2 days quicker. Express postage items will be sent direct from any warehouse and will not follow the standard interbranch transfer process if it was needed, which can also reduce the time before your part arrives. We use a variety of courier and postal services to most efficiently get your product delivered. Estimated shipping times are displayed as a guide only and are based on the average delivery times provided to us by postal services. We provide tracking numbers when available to customers to follow their part delivery.

 

Am I eligible for free shipping?  

 

Free standard shipping is only excluded for remote areas. This will be calculated before checkout.

Warranties 


 

What warranties apply to the goods?

 

My Auto Parts gladly adheres to the ACCC consumer guarantees that states:

• goods will be of acceptable quality or,

• goods will be fit for a particular purpose or,

• goods will match their description provided by My Auto Parts

Any products that do not adhere to the above are able to be returned at any time up to one year from the sale date, and My Auto Parts will pay the return postage costs. Please contact My Auto Parts as soon as you discover the goods are faulty or are incorrectly described and we will provide the return postage label.

Items damaged during off-road use or during installation are not included under manufacturer’s warranty.

Returns 


 

What if I receive a faulty Item, is not what I ordered (incorrectly supplied) or is damaged?

 

If your item has been damaged in transit, is not fit for purpose, not of acceptable quality or not as described  – we will refund your purchase through a normal refund process. You must contact us on returns@myautoparts.com.au as soon as the damage is discovered and we will pay for return postage.

 

What if I have changed my mind?

 

Our policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.

 

Please note:

 

We do not pay for return postage services for incorrect choices or change of mind purchases.

Goods must be in complete original packaging when returned to us.

Goods must come with a proof of purchase

 

Can I exchange a product?

 

We currently do not offer a pick up or exchange service for returns. All returns are processed by end of next business day after receipt and we will advise of the status of the return by 2 working days from the receipt of the return.

 

Can I return an item on sale?

 

Yes, sale items carry all the same return rights as our normal items.

 

How do I package my return?

 

Goods must be in complete original packaging when returned to us for non-faulty items. All items must have an original proof of purchase supplied to be eligible for refund

Return Shipping 


 

Who pays for return shipping for faulty items?

 

We do. Please contact us on returns@myautoparts.com.au and we will usually ask for a description of the fault and/or photos to help the process.

 

Who pays for return shipping on incorrectly supplied items?

 

We do. Please contact us on returns@myautoparts.com.au and we will determine if the part has been incorrectly supplied or described.

 

Who pays for return shipping if I have changed my mind?  

 

You do. We recommend using a postage provider that offers tracking and insurance for items. We cannot be held responsible if your return does not arrive at our location.

Refunds


 

Where do I send my item for a refund?

 

Please send to

Attn: MAP Returns

72 Pritchard Rd Virginia

QLD 4014.

How long will a refund take?

Refunds will be processed within 2 working days from their arrival at our location and we will either immediately refund your purchase price into your account via our payment gateway or inform you of the reason for no refund being issued. Please contact us if you have not heard from our team or received your refund within a week of the item being received by us. 

For more information is available in our Full Terms and Conditions.

Marketing materials


 

How to I unsubscribe to marketing materials?

 

All our marketing is ‘opt in’. We will not send you marketing material without your permission. We offer a unsubscribe link on all marketing materials sent. If you wish to contact us regarding any marketing material you have received, please email us at parts@myautoparts.com.au