Please follow this Link to our Full Terms and Conditions.
My Auto Parts only lists items that we have in stock, but we are constantly bringing in new product that may be in stock but not online yet. If you cannot find a product on our website, please contact us by email firstname.lastname@example.org and we will see if its available for you.
Currently we do not offer pick up services. For any questions regarding freight options, please call (07) 3865 2599.
Standard Postage is free for items to regional and metro Australian locations. Some remote areas are excluded, and shipping will be calculated at checkout. My Auto Parts reserves the right to not ship items for free due to errors in product listing and if this happens, we will contact the buyer to work out a solution. There is an option for some parts to have express postage applied. Express post is the priority service of Australia Post and usually is 1-2 days quicker. Express postage items will be sent direct from any warehouse and will not follow the standard interbranch transfer process if it was needed, which can also reduce the time before your part arrives. We use a variety of courier and postal services to most efficiently get your product delivered. Estimated shipping times are displayed as a guide only and are based on the average delivery times provided to us by postal services. We provide tracking numbers when available to customers to follow their part delivery.
Free standard shipping is only excluded for remote areas. This will be calculated before checkout.
My Auto Parts gladly adheres to the ACCC consumer guarantees that states:
• goods will be of acceptable quality or,
• goods will be fit for a particular purpose or,
• goods will match their description provided by My Auto Parts
Any products that do not adhere to the above are able to be returned at any time up to one year from the sale date, and My Auto Parts will pay the return postage costs. Please contact My Auto Parts as soon as you discover the goods are faulty or are incorrectly described and we will provide the return postage label.
Items damaged during off-road use or during installation are not included under manufacturer’s warranty.
If your item has been damaged in transit, is not fit for purpose, not of acceptable quality or not as described – we will refund your purchase through a normal refund process. You must contact us on email@example.com as soon as the damage is discovered and we will pay for return postage.
Our policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.
We do not pay for return postage services for incorrect choices or change of mind purchases.
Goods must be in complete original packaging when returned to us.
Goods must come with a proof of purchase
We currently do not offer a pick up or exchange service for returns. All returns are processed by end of next business day after receipt and we will advise of the status of the return by 2 working days from the receipt of the return.
Yes, sale items carry all the same return rights as our normal items.
Goods must be in complete original packaging when returned to us for non-faulty items. All items must have an original proof of purchase supplied to be eligible for refund
We do. Please contact us on firstname.lastname@example.org and we will usually ask for a description of the fault and/or photos to help the process.
We do. Please contact us on email@example.com and we will determine if the part has been incorrectly supplied or described.
You do. We recommend using a postage provider that offers tracking and insurance for items. We cannot be held responsible if your return does not arrive at our location.
Please send to
Attn: MAP Returns
72 Pritchard Rd Virginia
Refunds will be processed within 2 working days from their arrival at our location and we will either immediately refund your purchase price into your account via our payment gateway or inform you of the reason for no refund being issued. Please contact us if you have not heard from our team or received your refund within a week of the item being received by us.
For more information is available in our Full Terms and Conditions.
All our marketing is ‘opt in’. We will not send you marketing material without your permission. We offer a unsubscribe link on all marketing materials sent. If you wish to contact us regarding any marketing material you have received, please email us at firstname.lastname@example.org