Refund policy

Refund policy

Refund, Returns & Warranty Policy

Last Updated: October 2026

1. Australian Consumer Law (ACL) Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes, or modifies your statutory rights under the ACL.

2. Faulty, Damaged, or Incorrectly Supplied Items

If you receive an item that is damaged in transit, defective, not fit for purpose, or incorrectly described/supplied by us:

  • Notification: Contact us via email at [email protected] as soon as the issue or fault is identified. Please provide your order number, a brief explanation, and photos/videos of the defect, damaged packaging, or misdescribed part.

  • Return Postage: We will cover all return shipping costs for faulty or incorrectly supplied items. We will issue you a prepaid return postage label or arrange courier collection.

  • Remedy: Upon receipt and inspection at our warehouse, we will issue a full refund, free replacement, or repair in accordance with your rights under the ACL (including your right to choose a refund or replacement where there is a major failure).

3. Change of Mind & Incorrect Choice Returns

If you accidentally order the wrong part (e.g., incorrect year/make/model selection) or change your mind, we offer a 30-day return window from the date you receive your order, subject to the following terms:

This section applies where the incorrect part was selected by you. If a part does not fit your vehicle because our product description, vehicle fitment information or lookup tool was incorrect, it will be treated as an incorrectly supplied item under section 2 and we will cover return postage.

  • Return Period: You must request a return within 30 calendar days of delivery.

  • Condition Requirements:

  • Goods must be completely unused, uninstalled, and free from grease, oil, or tool marks.

  • Goods must be returned in their complete original packaging.

  • Original Labels: You must not alter, write on, remove, or scribble over original packaging labels, barcodes, or manufacturer boxes. Please place the retail item inside an outer shipping carton/satchel for postage.

  • Proof of Purchase: A valid tax invoice or order confirmation must be provided.

  • Return Shipping Costs: You are responsible for paying all return postage costs for change of mind or incorrect selection returns. We strongly recommend using a trackable delivery service with insurance, as we cannot be held responsible for items lost or damaged in transit back to us.

  • Exchanges & Refunds: Change of mind returns will be refunded to your original payment method, and we aim to process refunds within 2 business days of receipt and inspection at our warehouse. We do not offer direct over-the-counter physical exchanges; if you require an alternative part, please place a new order on our store.

4. Core Charge Deposit Returns

If you purchase a remanufactured component (e.g., steering rack, alternator, starter motor) that includes a Core Deposit:

  • The old core unit must be returned to us within 60 days of purchase.

  • Returned cores must be fully assembled, drained of all fluids, housed in the original manufacturer packaging, and free from major physical cracking, fire damage, or irreparable housing destruction to qualify for a full deposit refund.

5. Warranty Exclusions & Limitations

In addition to your rights under the Australian Consumer Law, selected products sold by My Auto Parts may be covered by a manufacturer or supplier warranty. Warranty periods vary depending on the product category and brand and are subject to the specific terms and conditions outlined below: 

All Crash / ACP – Download Warranty 

Product Type: Collision parts (Bumpers, headlights, grilles, panels, mirrors, body components) 

Warranty Period: Lifetime Warranty  

Details: Covers manufacturing material and workmanship defects. Applies to Aftermarket, Certified ("Q") parts sold by APG. Remedy is limited to parts only.  

Motorkool - Download Warranty 

Product Type: Engine Cooling (Radiators, condensers, intercoolers) 

Warranty Period: 24 Months 

Details: APG's "No Fuss Warranty". 24-month coverage is limited to private-use passenger vehicles 

Genex – Download Warranty 

Product Type: Auto Electrical (Rotating electrical, starters, alternators) 

Warranty Period: 12 Months 

Details: Covered under APG's “No Fuss Warranty” the warranty covers manufacturing and material defects under standard applications. 

OEM Parts Warranty 

For all OEM supplied by APG (identified by the "G" part number suffix), the warranty framework aligns completely with the official Australian dealer network guidelines for that specific vehicle manufacturer for Parts only. 

 

Subject to your rights under the ACL (which are not affected by this section), manufacturer warranties do not cover product failure or damage resulting from:

  • Normal wear and tear.

  • Incorrect installation, poor workmanship, or failure to follow manufacturer installation instructions.

  • Modification, tampering, alteration, or misuse of the product.

  • Use of the part in motor racing, competition events, or off-road extreme driving unless the part is explicitly designed and rated for such use.

  • Damage caused by collateral component failure (e.g., installing a new brake rotor over a seized caliper).

  • Labor expenses, installation costs, towing fees, or loss of vehicle use during warranty assessment, except where you are entitled to compensation for these under the ACL.

 

6. How to Return Your Item

  1. Email Support: Email [email protected] with your order number and reason for return to obtain a Return Authorization.

  1. Package the Item: Securely package the item in an outer shipping container. Do not write directly on or tape over the product’s retail packaging.

  1. Ship to Your Nearest Return Hub: Mail your parcel to the return address provided by our support team:

  • QLD: Attn: Returns, My Auto Parts, 73 Robertson St, Brendale 4500, QLD

  • NSW: Attn: Returns, My Auto Parts, 2/400 Woodpark Road, Smithfield 2164, NSW

  • VIC: Attn: Returns, My Auto Parts, 25 Ibis Circuit, Dandenong South 3175, VIC

  • SA: Attn: Returns, My Auto Parts, 60 Grand Junction Road, Kilburn 5084, SA

  • WA: Attn: Returns, My Auto Parts, 3 Fargo Way, Welshpool 6106, WA