Terms and Conditions

 

RETURN POLICY


 

My Auto Parts gladly adheres to the ACCC consumer guarantees that states:

• goods will be of acceptable quality or,

• goods will be fit for a particular purpose or,

• goods will match their description provided by My Auto Parts

 

Any products that do not adhere to the above are able to be returned at any time up to one year from the sale date, and My Auto Parts will pay the return postage costs. Please contact My Auto Parts by emailing the part details to info@myautoparts.com.au as soon as you discover the goods are faulty or are incorrectly described and we will provide the return postage label and instructions for returns.

 

  • Items damaged during installation will not be considered faulty and are unable to be returned. Please consider using a qualified professional to install items you are unfamiliar with.
  • Items damaged during off-road use will not be considered faulty and are unable to be returned.
  • Our policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.
  • To be eligible for a return for instances where the product is not faulty or incorrectly described, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return for either faulty or incorrectly chosen goods, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Return Shipping

To return your product, you should mail your product to:

Attn: Returns

My Auto Parts

72 Pritchard Rd,

4014,QLD 

 

You will be responsible for paying for your own shipping costs for returning your item due to your incorrect choice or change of mind. Shipping costs are non-refundable. Refunds for incorrect choice or change of mind will have the cost of our original shipping to you deducted from your refund.

 

Depending on where you live, the time it takes for your exchanged product to reach us may vary.

 

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Shipping

 

We use a variety of courier and postal services to most efficiently get your product delivered. Estimated shipping times are displayed as a guide only and are based on the average delivery times provided to us by postal services. Postage is free for items to regional and metro Australian locations. Some remote areas are excluded, and shipping will be calculated at checkout.

 

Shipping Times

 

All products on the My Auto Parts site are in stock at our warehouses. Most products will be dispatched same or next day. In certain cases we will transfer stock from interstate warehouses using our daily inter branch transfer service and then dispatch via normal courier services, which may cause a delay of a few days before your product is dispatched. From there, metro deliveries are same or next day, with regional areas 3-5 days. We will provide a tracking number when the part has left our premises. We cannot guarantee estimated shipping times but display them in good faith that most items will arrive by the times shown.

 

Express Postage

 

There is an option for some parts to have express postage applied. Express post is the priority service of Australia Post and usually is 1-2 days quicker. Express postage items will be sent direct from any warehouse and will not follow the standard interbranch transfer process if it was needed, which can also reduce the time before your part arrives. Some remote areas are excluded from Express Postage options on the advice of Australia Post.

 

Lost Items

 

Please follow the procedures given with the tracking number for items you have not received within the estimated timeframe. We will then receive notification from the postal service if the part is considered lost and will contact you to either refund or send the part again.

 

Pick up

 

Currently we do not offer pick up services. For any questions regarding freight options, please call (07) 3865 2599.