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Where We Are Not At Fault – Discretionary Credit Return
We may in our absolute discretion accept or reject a return/ credit claim where have ordered the wrong goods or no longer require the goods.
In order to make your claim you must, at your cost, return the goods to us within 30 days of the invoice date and provide us with proof of purchase (e.g. Original invoice or invoice number) and provide reason for return (e.g. you ordered the wrong goods or you no longer require the goods).
The goods’ must be returned unaltered in original condition/undamaged, its original packaging and must also be received in a clean and resaleable condition.
If you want to make a claim outside of 30 days from invoice date you should provide details of the special circumstances to us and get the prior approval from us before returning the goods.
If this approval is given you will be charged a restocking fee of 15% (if between 30 and 45 days) and 20% (if between 45 and 60 days) of the value of the goods returned.
We will not accept return /credit claims no matter what the special circumstances after 60 days from the invoice date.
We may reject a credit claim on any items having an invoice value of $5 or less, on electrical goods, non stock items ordered at your request, trims or , items manufactured at the your request. If we reject your return, we will make the goods available for your collection at your cost. If the goods are not collected by you within 20 business days they will be deemed abandoned.
If we accept the return we will issue you with a credit note for the price of the goods (less any restocking fees or delivery fees).
Where We Are At Fault - Implied Warranties/Consumer Guarantees
All implied terms, conditions and warranties, other than those implied by any law that may not be excluded, are expressly excluded. Where permitted by law our liability for all implied terms, conditions and warranties including those implied by law that cannot be excluded is limited to the following:
(a) the cost of replacing the goods;
(b) the cost of obtaining equivalent goods;
(c) the cost of having the goods repaired.
You are deemed to have accepted the goods as damage free and as ordered unless you make a credit claim within 5 days.
Implied Warranty/Conditions Credit Claims - You may make a credit claim for goods which breach the implied warranties/conditions that cannot be excluded by law. This claim must be made within a reasonable time.
We will not accept claims made after deemed acceptance of the goods if the claim relates to matters which would be apparent from inspection such as damage or goods not as ordered.
If requested you must provide us with evidence of the date of receipt of the goods. To make a claim you must provide us with proof of purchase (e.g. the original invoice), reason for the claims (e.g. details of the implied warranty or condition which is claimed to be breached), proof of breach of the implied warranty/condition (e.g. a photo of the goods) and details of when the breach became known to you or your customer.
You must, return the goods to us so that we can assess whether there has been a breach or in cases where the wrong goods have been supplied within 3 business days of the date the claim is made.
Where the wrong goods have been supplied the returned goods must be unaltered in its original packaging and must also be received in a clean and resale able condition.
If an implied warranty/condition that may not be excluded at law is breached then a credit will be granted for the price of the goods.
We are not liable for freight or delivery costs for the delivery of the original goods to you or the return of them to us. If requested by us, you must destroy damaged or defective the goods if not returned to us and provide us evidence of this.
Express Warranties – Some of the goods are sold with express warranties, details of these express warranties are available on www.autopartsgroup.com.au, in our cataloguing or on request. credit claims may be made for goods which breach our express warranties.
Express Warranty Credit Claims – You may make a credit claim for goods which breach an express warranty in accordance with the terms and procedures detailed in the express warranty.
You must make the claim within the times specified in the express warranty and meet all the conditions of the express warranty (including use, installation and maintenance of the goods).
You must provide us with proof of purchase, the reason for the claim (details of how the express warranty has been breached) and proof of breach of the express warranty. You must return the goods to us, within 3 business days of the date the claim is made, at your cost, so we can assess whether there has been a breach or if agreed by us provide us with a photo to evidence the breach. If an express warranty is breached then a credit will be granted for the price of the goods. If the credit claim is granted you must destroy the goods if not returned to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to:
My Auto Parts
72 Pritchard Rd, Virginia
You will be responsible for paying for your own shipping costs for returning your item due to your incorrect choice or change of mind. Shipping costs are non-refundable. Refunds for incorrect choice or change of mind will have the cost of our original shipping to you deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach us may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We use a variety of courier and postal services to most efficiently get your product delivered. Estimated shipping times are displayed as a guide only and are based on the average delivery times provided to us by postal services. Postage is free for orders over $99 to regional and metro Australian locations. Some remote areas are excluded, and shipping will be calculated at checkout.
Most products will be dispatched same or next day, depending on time the order is placed. We ship products from our five Australian warehouses, so depending on stock location shipping times will vary. We will provide a tracking number via Openfreight when your order has left our premises. We cannot guarantee estimated shipping times but display them in good faith that most items will arrive by the times shown.
Shipping costs for products under $99 is calculated based on the total order product weight, the item location and your location. You'll find accurate shipping estimates in your check out process.
Please follow the procedures given with the tracking number for items you have not received within the estimated timeframe. We will then receive notification from the postal service if the part is considered lost and will contact you to either refund or send the part again.
Currently we do not offer pick up services. For any questions regarding freight options, please call (07) 3865 2599.