How does Click and Collect work?

When completing an online order at www.myautoparts.com.au, at the checkout, you will have the option to choose Click and Collect and choose your nearest collection point. Back

How long does a Click and Collect order take?

In most cases, if you order on a business day before 11am and stock is available, it'll be ready for same day collection. If you complete your order after 11am, it will be ready the next business day depending on stock availability.

Please Note: If any item in your order has to be transferred from another location to your preferred collection store, we'll transfer it for free, depending on where your parts are being shipped from your order will take 3 to 5 working days to be ready for collection. You will be notified of any extra transfer times when placing orders. Back

What items can be ordered through Click and Collect?

All items purchased from myautoparts.com.au are eligible for Click and Collect. Back

Is there a charge for Click and Collect?

No, Click & Collect service is free of charge. Back

Can I click and collect some items and have the rest sent by post?

Yes, but you have to submit two separate orders. You can only use 1 delivery method for an order. Back

What if I need to change or cancel my order?

If you need to make any changes to your order please email [email protected] with your order number and the details of your request. One of our friendly team members will be able to help you out. Back

I am having trouble locating the status of my order. Who do I contact/How can I find out the status?

To see the status of your order go to https://www.myautoparts.com.au/account and login with your email address and password. Or you can email [email protected] or call  1300 566 563 

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Where can I pick up my items from?

We have five warehouses nationwide - at the time your order is placed, you can select your closest location. To find a step by step guide for each state - please click here. 

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How will I know my order is ready to be picked up?

When your order is ready for collection, we'll send you an SMS and email to let you know it's time to head to your selected location to pick up your order. Back

What do I need to bring with me to collect my order? (ID? Order information?)

Bring a copy of your order email either printed out or on your phone. Back

Can I have someone else collect my order for me?

Yes - please forward a copy of the collection email for them to bring in when they collect the order. Back

How long do I have to collect my order?

Click & Collect orders will be kept for 30 days from the day your order is placed. After 7 days, one of our team members will try and contact you using the details you provided when your order was placed. If your order is not collected within 30 days, it will be returned and a refund processed within 7-14 business days. Back

Can I return my items if they are not suitable?

See our Returns Policy here. Back

What happens if my order has been processed but there is no available stock?

If your product is unavailable for any reason, we will contact you using the details you entered when you placed the order and offer an alternative or provide a full refund. Back